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| Job Type | Full Time |
|---|---|
| Job Function | Finance |
| Position Level | Fresh/Entry Level |
| Year of Experience | < 2 years |
| Qualification | Bachelor's Degree |
| Preferred Gender | Any Gender |
| Age | 18 - 50 year old |
| Working Day | 5-day work/week |
| Working Hour | Office Hour |
| Location | Phnom Penh |
| Contract Duration | |
| Posted Date | 25 Apr 2024 |
- Graduated in Diploma or Bachelor Degree on related field.,
- English,
• Provide friendly and responsive customer service on the phone (in-bound and out-bound call), an alternative channel (social media group) to both internal and external customers by using excellent customer service skills.
• Handling customer complaints following product and service support flow or refer those complaints/query to appropriate area for action.
• Accurately identifying a customer’s query and providing a quick resolution.
• Monitoring unsolved complaints and collect response query from all related functions.
• Performa all admins tasks such data entry, complaint log and follow up process to close all queries.
• Updates job knowledge by studying new product descriptions and update product & service support with approval from related functions.
• Handling customer complaints following product and service support flow or refer those complaints/query to appropriate area for action.
• Accurately identifying a customer’s query and providing a quick resolution.
• Monitoring unsolved complaints and collect response query from all related functions.
• Performa all admins tasks such data entry, complaint log and follow up process to close all queries.
• Updates job knowledge by studying new product descriptions and update product & service support with approval from related functions.
1. Graduated in Diploma or Bachelor Degree on related field.
2. Very good verbal communication in Khmer and English.is an advantage.
3. Strong Customer Service skills, commitment and a desire to satisfy the customer.
4. Good listening and phone Skills, Data Entry Skills, Attention to details, problem solving skills.
5. High-level analytical skills with the ability to think in an environment of change/multi-tasking.
6. Flexibility to be able to work within different work shifts (between the rosters of 7am –8pm).
7. Dynamic, flexibility and strong commitment and ability to learn new application, fintech application.
8. Computer literature (MS. Word, Excel, etc.).
2. Very good verbal communication in Khmer and English.is an advantage.
3. Strong Customer Service skills, commitment and a desire to satisfy the customer.
4. Good listening and phone Skills, Data Entry Skills, Attention to details, problem solving skills.
5. High-level analytical skills with the ability to think in an environment of change/multi-tasking.
6. Flexibility to be able to work within different work shifts (between the rosters of 7am –8pm).
7. Dynamic, flexibility and strong commitment and ability to learn new application, fintech application.
8. Computer literature (MS. Word, Excel, etc.).
| Company Name | LY HOUR PAY PRO PLC |
|---|---|
| Industry | Banking-Finance-Investment |
| Location | No. 85-88, St. Kim Il Sung (289), Sangkat Boeng Kak II, Khan Toul Kork, Phnom Penh,Phnom Penh |
| Contact Person | Mr. Norn Pisey |
| Contact Number | 087 42 1111/0969955633 /099 907 799 |
| Contact Email | pisey.norn@lyhourpay.com |
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